About The East of England Citizens' Senate

NHS England & the Eastern Academic Health Science Networks (Eastern AHSN) believe passionately that every level of its work should be informed by insightful methods of listening to those who use and care about services. Their views will inform service development and oversight. Public and patient voice will be embedded into processes in a range of ways, including insight and feedback to help shape services, which will inform governance frameworks and as active partners, in assurance processes. The Citizens’ Senate is the hub for this patient and public voice across the NHS and other statutory organisations in the East of England.

Read more about us

Our Next Meeting

citizens’ Senate meeting No 28 - a fun seasonal celebration

Tuesday, 15 December, 2020
11.00am to 12.300pm
zoom video conference
Patients creating change
  • Provide project leadership
  • Experienced patient leaders in co-production and partnership working
  • Experts in applying patient insights in order to challenge the NHS and motivate change
Translation of complex information
  • Knowledge of local and national policy regarding the health economy
  • Turn local information into intelligence
  • Understand the principals of transformation participation in healthcare
Network and influence Network and influence
  • Established relationships with voluntary organisations, Clinical Commissioning Groups (CCGs), local government
  • Share and disseminate best practice
  • Development of patient stories
  • Ability to influence without authority
  • Visionary and strategic
Strategic council
  • Provide a wider patient point of view (cover the whole of the Eastern Region – health and social care)
  • Respond to NHS national and regional consultations
  • Provide project advice
  • Provide patient experience
Board represenation
  • NHS Clinical Senate
  • NHS Clinical Networks
  • NHS Academic Health Science Networks
  • NHS Cancer Alliance Board

Recent newsletter

Patient Safety Collaborative News Letter - Feb 2020

Saturday, 29 February, 2020

Tools, training and incentives


We're really pleased to share some fantastic resources and opportunities with you in this month’s newsletter. There is a great opportunity called The Common Ambition, available from The Health Foundation, a delayed transfer of care improvement tool from NHS Improvement and a not-to-be-missed webinar from Healthcare Improvement Scotland. Have a read and share these opportunities with your colleagues.

In other news, the PSC team have been out and about this month, continuing to deliver our national programmes. Read about our second Long Term Ventilation Tracheostomy event below, which was a brilliant success.  

Caroline Angel, Director – Patient Safety
Eastern Patient Safety Collaborative (PSC)

Recent report

Patient - registered to receive care

Tuesday, 27 October, 2020

National Voices was asked by NHS England and Improvement to explore the experience of waiting for care. We wanted to understand how waits, delays and cancellations impact on people and their families, particularly those living with long term and multiple conditions.

This insight work was commissioned as part of a review of care standards (waiting time targets) for elective care, in the winter before the Covid-19 outbreak. Currently people using the NHS have rights to treatment via the NHS Constitution and for many services there are waiting standards, including the 18 week waiting time for consultant-led treatment.

Read the report to find out the three steps for improving the experience of patients while they wait for elective services