About The East of England Citizens' Senate

NHS England & NHS Improvement believe passionately that every level of its work should be informed by insightful methods of listening to those who use and care about services. Their views will inform service development and oversight. Public and patient voice will be embedded into processes in a range of ways, including insight and feedback to help shape services, which will inform governance frameworks and as active partners, in assurance processes. The Citizens’ Senate is the hub for this patient and public voice across the NHS and other statutory organisations in the East of England.

Read more about us

Patients creating change
  • Provide project leadership
  • Experienced patient leaders in co-production and partnership working
  • Experts in applying patient insights in order to challenge the NHS and motivate change
Translation of complex information
  • Knowledge of local and national policy regarding the health economy
  • Turn local information into intelligence
  • Understand the principals of transformation participation in healthcare
Network and influence Network and influence
  • Established relationships with voluntary organisations, Clinical Commissioning Groups (CCGs), local government
  • Share and disseminate best practice
  • Development of patient stories
  • Ability to influence without authority
  • Visionary and strategic
Strategic council
  • Provide a wider patient point of view (cover the whole of the Eastern Region – health and social care)
  • Respond to NHS national and regional consultations
  • Provide project advice
  • Provide patient experience
Board represenation
  • NHS Clinical Senate
  • NHS Clinical Networks
  • NHS Academic Health Science Networks
  • NHS Cancer Alliance Board

Recent newsletter

Eastern Academic Health Science Network 2022/2023 Impact Review

Monday, 5 June, 2023

Turning great ideas into positive health impact

Amplifying the Patient Voice



Recent report

Examples of Questions You Should Ask Regarding A Health and Social Care Project

Tuesday, 11 July, 2023


“NHS England must make arrangements to secure that individuals to whom the services are being or may be provided and their carers and representatives, if any, are involved (whether by being consulted or being provided with information) in the planning of commissioning arrangements and in the development and consideration of proposals (NHS Health and Care Act section 13Q 2022)”.  Optimal performance is achieved by truly engaging in co-production not tokenistic box ticking.

The following questions will help you to guage whether this is taking place:

Have patients and public been invited to participate from the beginning of the project?

How will the necessary expenses and time spent in the role be compensated?

Face-to-Face meetings develop more synergy than webinars so have face-to-face meetings been factored in and scheduled as part of the workplan?

Are the briefing papers be sent to members seven days before the meeting so they can study contents?

Is the text in presentations of sufficient size to be easily read when projected on display screen?

Is full documentation available for the patient in both digital and printed format?

Does all information meet the simplistic requirements of the Write to Me project?

Have all acronyms been expanded?

Is there a glossary of all acronyms been provided in large documents?


Medical Research Trials and Pilots

Has a record of the interview with the Multi-Disciplinary Team or consultant been provided?

Have the patients involved in research program been given a holistic needs assessment?

Has a personal contact (advanced nurse practitioner or similar) been identified to the patient?

Does the programme comply with GDPR requirements on data security?

Have patients in the trial been reassured as to how their personal information will be shared?

Is the research being carried out uniformly across all areas of England?

Does the service protect LGBTQIA+ interests?

Are the needs of the patient with highest indices of social deprivation (homeless, sex workers, travelers, people from minority ethnicities) been addressed?


Paul Osman 9th July 2023